There is no law that requires any retail merchant to have a
specific refund, credit or exchange policy. In New York State, refund
policies can range from "100% money back guarantees" to "no refunds or
exchanges" whatsoever.
You may, however, be entitled to a replacement or refund if the
goods you purchased were damaged or defective and were not marked "As Is".
You are also entitled to a refund from stores which do not properly post their refund policy.
Retailers who do not give a cash refund within 20 days must display their refund policy at their store. Their policy must be posted on a sign:
- attached to the item itself; or
- attached to each cash register or point of sale; or
- displayed so it is clearly visible at each store entrance or cash register.
The sign must tell you whether the merchant gives refunds and, if so, under what conditions such as:
- whether "sale" or "as is" merchandise is included;
- whether you need a receipt or proof of purchase;
- whether there are time limits; and
- whether you are entitled to cash or store credit only.
Note: food, perishables, custom-made, or custom-finished goods cannot be refunded.
Consumer Tips: - Make sure that an item has a
tag attached when you buy it. If it doesn’t, inform the salesperson and
make sure that he/she makes note of it on the receipt so that you won’t
have any problems if you decide to return the item.
- Ask
the salesperson whether a particular item is returnable or
exchangeable. Clearance items and swimsuits are usually final purchase.
- Save all receipts or other paperwork for the items that
you purchase. Most retailers will not give a refund or exchange without
a proof of purchase.
