Your complaint must concern a company that is a participating business in the BBB EU Safe Harbor Program. For your complaint to be accepted:
- You must already have made a good faith attempt to resolve the complaint directly with the participating business
AND
- Your complaint must allege that the participating business has violated the Safe Harbor Privacy Principles with respect to your own personal data or the person al data of a child under 13 of whom you are the parent or guardian.
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We will review all eligible complaints and will help you and the participating business reach a resolution as
described in our rules.
A participating business must comply with BBB EU Safe Harbor’s final determination of any dispute. However, participating in our dispute resolution process will not affect your legal rights as a consumer.
Please
contact us if you have any questions prior to filing a complaint.
You may file a complaint
online or by mail using following the address:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
U.S.A.
