The following criteria should apply before proceeding with the complaint process:
- The consumer should have contacted the business at least once to resolve the issue.
- The complaint must meet BBB National Complaint Acceptance Guidelines
- The BBB does not handle complaints that involve:
- Landlord/tenant disputes
- Employee/business disputes
- Discrimination claims
- Civil Rights claims
- Allegations of criminal acts
- Chapter 7 bankruptcy cases
- Claims already tried in a court of law
- Cases that are already in litigation
- Business to business complaints for collection purposes
- Companies that are out of business
- Issues based solely on dissatisfaction with a business's price
- Buyers remorse
- Government Agencies
IMPORTANT NOTICE
- Your complaint cannot be changed, edited or deleted once it has been submitted.
- An exact copy of your complaint will be sent to the business.
A complaint can be filed by completing a complaint form or via the Better Business Bureau Online Complaint Form.
Notice: The text of your complaint may be publicly posted on BBBs Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
