BBB AUTO LINE's process

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At BBB AUTO LINE®, we make resolving your lemon law complaint as simple as possible. Our role is to open communication between you and your manufacturer and to assist in the speedy resolution of your auto warranty or lemon law dispute.

We will guide you each step of the way: through collecting documentation, negotiating a possible settlement and navigating the arbitration process. Learn more about the complete BBB AUTO LINE dispute resolution process (California residents, learn more about your process here.)

To get started, just collect the information below and file your lemon law complaint.

Your Get Started Checklist
 To get started with your lemon law complaint, you will need the following information:
 checked box The vehicle owner’s name and address
 checked box The vehicle identification number (VIN) of your vehicle
 checked box The make, model and year of your vehicle
 checked box A description of the problem with your vehicle
 checked box  Your vehicle's current mileage