Whether you are looking to replace your home’s windows, install new siding on your garage, or build a pool for the summer, it’s critical to find a reliable home contractor.
In 2011, BBB received over 6,000 complaints against general contractors, which was 11% more than the previous year. While there are many trustworthy and reliable contractors, there are always those unscrupulous few that end up charging too much and doing too little or nothing at all.
Watch out for the red flags of those just looking to make a quick buck and be especially wary of doing business with a contractor who solicits business door-to-door. These contractors are often not from a local, established business but instead are just passing through and trying to scam innocent consumers.
BBB advises consumers to follow this smart shopper checklist before choosing a home contractor:
Be picky and have lots of options. Seek at least three bids from prospective contractors based on the same specifications, materials and labor needed to complete the project. Homeowners should discuss bids in detail with each contractor and ask questions about variations in pricing. The lowest-priced contractor is not always the best choice.
Make sure they are certified and insured. Consumers should ask for proof that the company is insured against claims for workers’ compensation, property damage, and personal liability in case of accidents. Consumers should obtain the name of the insurance carrier and verify coverage. Ask if the contractor meets licensing and bonding requirements set by the state, county or city and verify these with the appropriate agencies. Check with local authorities to find out whether permits are needed before proceeding with the work. The contractor should be aware of any required permits.
Get everything in writing. Require the contractor to provide a lien waiver upon completion of the job. A lien waiver is a statement by the contractor that all suppliers and subcontractors have been paid for their work. Read and understand the contract before signing, get all promises in writing, and include start and completion dates in the contract.
Remember the rule of thirds and follow it. Pay one third at the start of the project, one third when work is 50% completed and one third after completion.
BBB has Business Reviews on more than 100,000 general contractors across North America, available for free at www.bbb.org/search.